Your personal data is handled with care on the 13 ph platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and what rights you have as a Filipino player. If you have any questions after reading this, visit our FAQ page or reach us at [email protected].
A clear breakdown of the data 13 ph gathers and how it serves you.
When you register on 13 ph, we collect the information you submit directly — including your full name, date of birth, mobile number, email address, and preferred payment details. This information is required to verify your identity, confirm your eligibility to play, and process deposits and withdrawals in Philippine pesos. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process, which is standard practice for licensed online gaming platforms in the Philippines. Keeping your account details accurate and up to date is your responsibility, and doing so helps us serve you faster. If any of your details change, you can update them through your account settings or by contacting [email protected].
In addition to what you submit directly, 13 ph automatically collects certain technical data when you use the platform. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and betting activity logs. We use this data to keep the platform running smoothly, detect unusual account activity, prevent fraud, and improve the overall experience for Filipino players. Technical data is never used to identify you personally on its own — it is always analysed in aggregate or alongside your account information only when necessary for security or compliance purposes. You can review your activity history at any time from within your account dashboard.
Every deposit and withdrawal you make on 13 ph generates a transaction record that we are required to retain for regulatory and audit purposes. We store transaction amounts, timestamps, payment method references, and account balance changes, but we do not store full card numbers or complete bank account details on our servers — those are handled by our payment processing partners under their own security standards. Transaction records may be reviewed by our compliance team if there is a concern about unusual financial activity or a dispute raised by you. If you believe a transaction has been recorded incorrectly, contact [email protected] with the relevant details and our team will investigate promptly. All financial data is stored in encrypted form and access is restricted to authorised personnel only.
We only use your information for legitimate purposes — here is exactly how.
Your data is used primarily to operate your account, process bets, handle payments, and provide customer support. When you contact us at [email protected], we use your account information to verify your identity and resolve your concern as efficiently as possible. We may also use your contact details to send you important service notifications — such as account verification requests, security alerts, or updates to these policies — but we will not send you unsolicited marketing messages without your consent. Responsible gaming tools such as deposit limits and self-exclusion settings also rely on your account data to function correctly, so maintaining accurate information directly supports your own player protection. All operational use of your data is governed by applicable Philippine data protection laws.
13 ph applies industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account data is stored in encrypted databases with strict access controls. Our security team monitors the platform continuously for suspicious activity, and any detected anomalies trigger an immediate review process. We conduct regular internal audits to ensure our data handling practices remain aligned with current security standards and Philippine regulatory requirements. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable law. You can also help protect your account by using a strong, unique password and enabling any available two-factor authentication options.
13 ph does not sell your personal data to third parties under any circumstances. We may share limited information with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to deliver our services, and always under strict data processing agreements. We may also disclose information to regulatory authorities or law enforcement agencies when required by Philippine law or a valid legal order. As a registered player, you have the right to request access to the personal data we hold about you, ask for corrections if any information is inaccurate, and request deletion of your data subject to our legal retention obligations. To exercise any of these rights, send a written request to [email protected] and we will respond within the timeframe required by applicable law. For more information on your rights and our full data practices, visit our FAQ page or review our Terms and Conditions.
Last updated: 2025. For privacy-related enquiries, contact [email protected]. You may also visit our Responsible Gaming page for information on player protection tools.
Common questions Filipino players ask about how their information is handled.
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